Intermodal Operations Coordinator

Job Description

REQUIREMENTS

• 3–5 years in logistics operations with direct drayage experience and a strong multimodal background
• Solid grasp of port and terminal operations, intermodal rail networks, and steamship line processes
• Proven ability to manage demurrage, detention, per diem, and accessorial disputes with documentation and follow-through
• Experience working with CBP, customs brokers, and freight forwarders on import/export shipments
• Comfortable in a multi-system environment; TMS proficiency required, analytics tool experience (ThoughtSpot, Power BI, or similar) a strong plus
• Advanced Excel skills: pivot tables, VLOOKUPs, conditional formatting, and building clean operational trackers from scratch
• Strong administrative instincts: organized, accurate, and process-minded with a low tolerance for data errors
• Communicates clearly and confidently with customers, carriers, and internal teams
• UIIA familiarity and chassis provider experience preferred

RESPONSIBILITIES

• Plan, schedule, and execute drayage moves — port pickups, rail ramp transfers, transloads, and last-mile deliveries — across a high-volume, multimodal shipment portfolio
• Manage container free time, chassis availability, demurrage, and detention exposure across multiple terminals and steamship lines with a sharp eye on cost
• Draw on multimodal experience to coordinate across carrier networks and deliver seamless end-to-end solutions
• Serve as a trusted point of contact for customers — proactive communication, real-time exception management, and consistent follow-through
• Leverage our proprietary platform, third-party TMS, and ThoughtSpot analytics to track shipments, surface insights, and stay ahead of exceptions
• Review, audit, and dispute carrier invoices including accessorials, demurrage, and per diem with precision and documentation to back it up
• Perform key administrative functions: maintain shipment records, manage documentation workflows, generate daily exception and KPI reports, and ensure data integrity across systems
• Support carrier onboarding, carrier coordination, and relationship development

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