Intake Paper Support Coordinator

Job Description

REQUIREMENTS

• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong attention to detail with a focus on accuracy.
• Ability to research issues and resolve problems independently.
• Proficient in Microsoft Outlook, Excel, and other business applications.
• Ability to collaborate effectively with onshore and Cognizant teams.
• Customer-focused mindset with a commitment to operational excellence.

RESPONSIBILITES

• Generate and distribute daily morning reports and other operational/process reports.
• Coordinate the transfer of claims to the Cognizant team for processing.
• Manage re-fax requests and ensure documents are routed appropriately.
• Maintain the Intake Master Log, including transferring completed items to the regular production log.
• Scrubbing email subject lines to track all incoming new claim submissions.
• Respond to and resolve Cognizant escalations, collaborating with internal partners as needed.
• Assist with processing operational reports and monitoring workflow.
• Conduct research and make outbound calls related to Account Not Listed claims to obtain or verify required information.
• Enter and maintain Business Continuity Plan information accurately and timely.
• Support Intake operations by assisting with email management, workflow coordination, and process improvements.
• Perform additional operational support duties as assigned to maintain efficient department workflows.
• Maintain established service-level expectations and turnaround times for claim processing.

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