Insurance Payment Processor

Job Description

REQUIREMENTS

• Minimum 2 years of experience working in a production-driven, metrics-based environment where performance was measured through productivity, quality, service, sales, or similar goals.
• Demonstrated ability to meet or exceed individual performance expectations.
• Strong attention to detail and commitment to accuracy when processing high volumes of information.
• Proficiency with computers and the ability to learn new systems and software quickly.
• Ability to set up equipment and troubleshoot technology issues, including internet connectivity, software access, workstation setup, etc.
• Strong written and verbal communication skills.
• Ability to work independently, stay organized, and remain productive in a remote work environment.

Preferred :

• Experience working remotely.
• Familiarity with Microsoft Office applications.

RESPONSIBILITIES

• Build positive working relationships with dental offices through phone and email communication regarding patient accounts.
• Communicate with insurance companies to research claim payments and determine the appropriate application of payments to patient accounts.
• Accurately post insurance payments, adjustments, and denials according to Explanation of Benefits (EOB) documentation.
• Submit primary EOB documentation to secondary insurance carriers as needed.
• Research and resolve account discrepancies while maintaining a high level of accuracy.
• Meet established productivity goals based on tenure.

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