Inspection Support Specialist

Job Description

REQUIREMENTS

• Attention to detail
• Ability to prioritize and stay organized in a high-volume, fast-paced environment
• Natural ability to follow up and persist
• Applies good judgement
• Exceptional problem-solving skills
• Ability to balance demands for speed and quality
• Excellent written and verbal communication
• Self-motivated, eager to learn
• Strong customer service skills
• Computer-literate, with an ability to multitask across multiple software applications
• Work Schedule 9-6 pm EST

RESPONSIBILITIES

• Assigns incoming orders to qualified independent inspection companies.
• Monitors the status of orders, taking action as needed with stakeholders to ensure the timely completion of progress inspection orders.
• Provides updates to clients and interacts with inspectors, as needed, through order delivery.
• Meets quality and service level standards, and productivity targets
• Consistently follows up on issues through resolution to the satisfaction of stakeholders.
• Responsible for maintaining a positive client and vendor experience.
• Ability to quickly identify and escalate issues when necessary
• Use Land Gorilla’s proprietary software to manage steps in the workflow.
• Assists with recruiting new inspectors

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