Inside Sales Representative

Job Description

REQUIREMENTS

• Typicaly High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.
• Typically, 0-2 years of related experience
• Very good time management skills and the ability to prioritize work and meet deadlines
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with complex issues
• Ability to plan and arrange activities
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Establish productive working relationships at multiple levels within the organization

RESPONSIBILITIES

• Receives and handles telephone calls from customers calling to place repair orders & product orders, inquire about products, and assists with other related questions
• Engages with customers and responds to inquiries via live chat
• Suggests related products (cross-selling) or upgraded products (up-selling) to the customer to purchase.
• Informs customers of promotional items and manufacturer’s specials, utilizing consultative sales techniques.
• Engaging with non-active customers in attempt to regain business
• Forwards elevated calls to management, including competitor price matching issues, which fall below guidelines.
• Attends monthly team meetings and completes all compliance training.
• Remains current in product knowledge, selling best practices, and industry trends.
• Assists internal and external customers, navigate our client and find solutions to various problems.
• Participates in special projects and performs other duties as required.

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