Inside Partner Success Associate

Job Description

REQUIREMENTS

• 1-2 years of customer service experience in a structured, fast-paced environment
• Excellent organizational, interpersonal, quantitative, writing and communication skills; able to interface with leasing teams
• Understanding of multifamily renting and leasing flows
• Google Suite/Microsoft Office proficient
• Experience with Zendesk or other ticketing systems

RESPONSIBILITIES

• Provide administrative and operational support to Outbound Partner Success roles to ensure clients receive timely and consistent service
• Address internal cross-functional tickets within established SLAs and with proper documentation
• Escalate complex or high-risk situations to the correct Outbound Partner Success role with clear context and recommendations on next steps
• Hold group “office hour” retrainings with leasing teams
• Support in the coordination of scheduling onboarding and other partner meetings
• Maintain accurate records within HubSpot
• Conduct special audits on contacts and other HubSpot objects upon request

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