Implementation Consultant

Job Description

REQUIREMENTS

• BS/BA degree in a computer-related discipline or equivalent experience (MBA/MS is a plus)
• Based in United States
• 5+ years professional experience in client-facing roles, with preference towards software implementation/information technology Comfort and experience with software and configuration of software
• Competency with larger volumes of data, spreadsheets, data manipulation, formula writing and CSV support
• Technical knowledge of fundamental database concepts and relational data
• Excellent written and verbal communication skills
• Creative problem solver with focus on quality
• Project management experience; organized
• Enthusiastic self-starting team player
• Experience with Salesforce administration is a plus

RESPONSIBILITES

• Configure our client’s software applications for customers using an enablement/teaching approach
• Lead, manage and coordinate multiple customer implementations simultaneously
• Gather customer requirements and translate to ProcessUnity’s capabilities
• Develop and deliver deep product and technical expertise to ProcessUnity customers
• Participate in knowledge transfer sessions, product training and other strategic initiatives as needed
• Provide a mixture of remote and onsite customer implementation workshops
• Consult with customers on system configuration based on product and industry best practices
• Facilitate touch points and status meetings with customers in a timely and professional manner
• Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes/policies/procedures
• Maintain working knowledge of ProcessUnity solutions, platform features and best practices

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