Help Desk Technician

Job Description

REQUIREMENTS

• Strong aptitude for troubleshooting internet technology issues
• Education and/or specialized training in technical support and customer service (or contact center) help desk experience preferred.
• Experience in Office 365 Cloud Admin environment
• Ability to be on-call during specified non-business hours (rotating schedule)
• Self-motivated and proactive with a positive attitude
• Ability to demonstrate excellent problem-solving and organizational skills
• Strong verbal & written communication skills, with a keen attention to detail
• Ability to work and collaborate in a team environment
• Adaptability and drive to grow and learn

RESPONSIBILITIES

• Ability to own, analyze and resolve technical problems encountered by internal team members
• Be able to clearly communicate the value of our client’s product(s) in relationship to the needs of the internal team member
• Maintain detailed records of activities, interactions and overall satisfaction of service delivered
• Responsibility for quality assurance, making sure systems are working according to documentation

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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