Head of Payment Operations

Job Description

REQUIREMENTS

10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

RESPONSIBILITES

• Lead and manage all payment and settlement operations for the Bank, including card acquiring settlement (e.g., Visa, Mastercard), ACH processing and return management, merchant settlement under a good-funds model, FBO account flows, retail and business savings deposit operations and loan disbursement and repayment processing.
• Oversee loan disbursement processing, repayment posting, ACH debit execution, and payment application controls in coordination with Credit, ensuring operational accuracy and segregation of duties.
• Establish and maintain effective daily settlement, reconciliation, general ledger control, dispute and exception management processes.
• Own the first-line operational risk and control environment for payment and deposit activities, including documented procedures, control monitoring, issue remediation and escalation.
• Ensure operational adherence to applicable laws, regulations, and network requirements, including card network rules, NACHA standards, BSA/AML/OFAC operational controls (in coordination with Risk), Regulation W affiliate transaction requirements, FDIC third-party oversight expectations, and consumer protection requirements including error resolution obligations under Regulation E, where applicable.
• Develop and monitor key performance and risk indicators (e.g., chargebacks, ACH returns, fraud trends, operational losses, reserve utilization) and report material issues to the COO and appropriate governance committees.
• Oversee operational performance and control adherence of affiliate and third-party service providers supporting payment and deposit activities in alignment with the Bank’s TPRM framework.
• Serve as the primary first-line operational liaison to Internal Audit and External Audit for payment, deposit, and settlement-related reviews.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers