Head of Client Onboarding

Job Description

REQUIREMENTS

• 5–10 years of hands-on experience in client onboarding, KYB, or operations at a fintech, PSP, neobank, or payments company.
• Strong knowledge of corporate KYB, including entity structures, UBOs, and documentation standards across multiple jurisdictions.
• Experience owning and improving one-to-many onboarding processes.
• Experience working directly with Engineering teams on automation and tooling.
• Strong written communication skills.
• Detail-oriented and pragmatic approach to balancing manual onboarding with automation.
• Stablecoin or crypto-payments experience is advantageous.
• Familiarity with cross-border payment rails and corridor-specific compliance requirements is advantageous.

RESPONSIBILITES

• Own the KYB process from initiation through completion, including documentation collection, RFIs, compliance coordination, and client activation.
• Serve as the primary operational contact for clients throughout onboarding.
• Work with financial partners to understand their onboarding requirements and establish appropriate processes.
• Coordinate with Trading Operations to activate accounts after KYB completion.
• Partner with Sales to prevent onboarding delays after contracts are signed.
• Work with Compliance on KYB policy, risk appetite, and documentation requirements as our client expands into new markets.
• Feed client onboarding friction and feedback into the product and Engineering roadmap.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers