Guest Relations Agent

Job Description

REQUIREMENTS

• At least 1 year experience in a similar role within a luxury hotel.
• A team player and have strong verbal and written communication skills.
• Knowledge of Opera PMS.
• Fluent in English; German and French speaking candidates are preferred.
• Ability to work different shifts including weekends and holidays.

RESPONSIBILITIES

• Deliver sincere sense of welcome and hospitality to all guests passing through the lobby.

• Escort guests to the rooms respecting hotel policy and procedures.

• Perform daily courtesy calls upon arrival, pre/post stay, IHG Rewards Club and Ambassador Guests as well as Return Guest following complaints to give special recognition and follow up.

• Ensure that all customers’ queries, special requests and complaints are handled in a polite, efficient manner while maintaining a consistent high level of customer service. Refers problems to supervisor if unable to assist.

• Update all Guest Profiles with preferences, and maintain efficient, up to date Guest Profile database in PMS, as well as regular guest history log.

• Must ensure high recognition of IHG Rewards Club and Ambassador Members in order to achieve optimal scores in HeartBeat survey and other Guest Satisfaction surveys.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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