Front Desk Receptionist 

Job Description

REQUIREMENTS

• Previous receptionist, customer service, call center, intake specialist, or administrative experience preferred.
• Strong verbal and written communication skills.
• Ability to communicate with empathy, professionalism, and patience.
• Excellent organizational and time-management skills.
• Strong attention to detail and follow-through.
• Ability to multitask and prioritize responsibilities effectively.
• Comfortable using computers, case management software, calendars, phone systems, and text messaging platforms.
• Reliable internet connection and dedicated remote workspace.
• Bilingual (English/Spanish) is a plus but not required.

RESPONSIBILITIES

• Answer and direct all incoming phone calls in a professional and compassionate manner.
• Schedule consultations for prospective clients.
• Respond promptly to client and prospective client text messages.
• Follow up with leads who have inquired about services but have not yet scheduled a consultation.
• Follow up with individuals who missed or canceled consultations to reschedule appointments.
• Respond to online inquiries and leads and convert them into scheduled consultations.
• Take accurate messages and route communications to the appropriate team members.
• Maintain detailed notes and client records within the firm’s systems.
• Provide excellent customer service and ensure every caller feels valued and supported.
• Assist with general administrative tasks as needed.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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