Front Desk Executive

Job Description

REQUIREMENTS

• Previous front desk and supervisory experience in hospitality, spa, wellness, or a related industry.
• Proven ability to meet sales targets and drive upselling initiatives.
• Strong customer service, communication, leadership, and organizational skills.
• Experience with reservation, booking, and POS systems.
• Professional appearance with the ability to multitask in a fast-paced environment.
• Fluent in English; additional languages are an advantage.
• Hospitality or Business qualification preferred.

RESPONSIBILITES

• Lead daily front desk operations and deliver exceptional guest service.
• Manage guest check-in/check-out, reservations, and inquiries.
• Supervise, train, and schedule front desk team members.
• Coordinate with therapists to maximize appointment efficiency and bookings.
• Drive upselling of spa treatments, wellness packages, memberships, and retail products.
• Achieve individual and team sales targets through proactive guest engagement and service recommendations.
• Handle payments, booking systems, and guest feedback.
• Maintain brand standards and a welcoming front-of-house environment.

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