Fraud and Dispute Intake Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• High school diploma or equivalent
• Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and has successfully completed specialized skill training

Preferred

• Effective problem-solving and negotiation skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Proven time management skills / ability to multitask
• Experience interacting positively with unsatisfied customers
• Strong communication skills including speaking clearly, accurately, and with a pleasant tone while using common conversational courtesies
• Proficient computer navigation skills using a variety of software including Microsoft Office applications
• Ability to understand and implement Regulation E policies and procedures

RESPONSIBILITIES

Process and respond to U.S. Bank customer inquiries using multiple systems to provide accurate account information while delivering every interaction with professionalism and care. 

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