Founding Ops Lead – Regulated FinTech Payments Infrastructure

Job Description

REQUIREMENTS

• You are likely from a payments, fintech or EMI background – with direct, hands-on EU payments experience (SEPA, SWIFT, cross-border settlement) and demonstrable evidence of building operational infrastructure from scratch, not inheriting it.
• You have done this inside a small, founder-led business – ideally at Seed or pre-Series A stage – where the pace is high, the structure is flat and the expectation is that you figure things out.
• We are deliberately looking for someone slightly more junior to mid-level but recently hands-on.
• Strongly aligned candidates will have:
• → Direct, hands-on EU payments experience – SEPA, SWIFT, cross-border settlement – personally owned and operated
• → Experience within EMI, FCA or MiCA-regulated environments
• → A track record of building operational workflows, SOPs and policies from zero – not improving existing ones — and adapting them once live
• → Experience from a very early-stage business (Seed or pre-Series A strongly preferred)
• → Strong understanding of onboarding, KYC/KYB, customer lifecycle and process design
• → Comfort working across compliance, product, operations and customer-facing functions simultaneously
• → Experience in a founder-led environment where breadth, ownership and ambiguity are the norm
• → Crypto, stablecoin or fiat-to-crypto exposure (advantageous but not essential)

RESPONSIBILITES

→ Operational architecture across onboarding, payments, settlement and reconciliation

→ Writing the first SOPs, policies and operations manual from a blank page – then adapting them to specific customer needs in practice

→ KYB/KYC and onboarding workflows that reduce friction while maintaining robust controls

→ Transaction monitoring, operational risk controls and compliance process design

→ Efficiency and automation improvements across compliance and product operations

→ Customer service standards, escalation frameworks and response procedures

→ Roles, permissions and workflow design across a multi-entity, multi-licence structure

→ Translating regulatory requirements (EMI, FCA, MiCA) into practical operational infrastructure

→ Cross-functional alignment across Compliance, Product, Technology and Commercial teams

→ Supporting early operational hiring as the team grows

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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