Field Service Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• Minimum 5 years of experience as a Service Specialist or in a similar technical role.
• Professional demeanor combined with strong hands-on technical skills.
• Experience in mission-critical environments preferred.
• Demonstrated ownership and accountability for delivering high-quality work.
• Adaptable and flexible, comfortable with evolving responsibilities as the company grows.
• Proficiency in Microsoft Office applications.
• Ability to travel internationally and meet all security clearance requirements.
• Valid driver’s license with a clean driving record.
• Physical capability to perform frequent heavy lifting (up to 150 lbs with assistance).
• Ability to work independently, including managing critical service calls confidently.
• Strong remote support and virtual troubleshooting skills to assist on-site technicians.
• Willingness to travel up to 50% as required.

Preferred

• Strong communication and presentation skills, with the ability to deliver clear, engaging training sessions and provide concise reporting to customers.
• Hands-on experience with pipe installation and joining, utilizing appropriate methods for various pipe materials.
• Foundational electrical knowledge, including the ability to understand control systems and a willingness to learn advanced system logic.
• Familiarity with hydronic heating and cooling systems, with practical knowledge of their components and operation.

RESPONSIBILITIES

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