EUC Support Specialist

Job Description

REQUIREMENTS

• Proven experience in EUC / deskside support, including executive or VIP support environments.
• Strong Level 2.5 technical capability — able to troubleshoot and resolve issues independently.
• Experience supporting meeting room and collaboration technologies (Teams, AV systems, conferencing).
• Excellent communication and stakeholder management skills — confident working with senior leaders.
• Ability to remain calm and effective in high-pressure situations.
• Experience working within ITIL / ITSM frameworks (ServiceNow highly regarded).
• Strong organizational skills with the ability to manage competing priorities and meet SLAs.
• Professional, reliable, and takes full ownership of issues.

RESPONSIBILITIES

• Providing white-glove technical support to executives and senior stakeholders.
• Delivering Level 2.5 support across hardware, software, mobile devices, and end-user technologies.
• Supporting boardrooms and meeting room technologies (Teams Rooms, AV, conferencing systems).
• Managing incidents and service requests via ServiceNow, owning issues end-to-end.
• Troubleshooting and resolving issues quickly to minimize disruption in high-stakes environments.
• Escalating complex issues where required, while maintaining clear communication with stakeholders.
• Identifying recurring issues and contributing to long-term solutions and improvements.
• Supporting technology rollouts, upgrades, and project initiatives.
• Delivering training and guidance to Executive Assistants and users.
• Maintaining clear documentation and knowledge base articles.

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