Escrow Advisor 

Job Description

REQUIREMENTS

• High school diploma required
• Some college preferred
• 5-7 years as an Escrow Officer or related work experience

KNOWLEDGE, SKILLS, AND ABILITIES

• Experience in multiple types of escrows such as commercial, bulk, mobile home and new home/subdivision
• FAST knowledge preferred
• Strong customer interfacing skills
• Ability to communicate professionally, both verbally and in writing
• Strong MS Office skills
• Strong analytical skills
• Strong interpersonal skills
• Self-motivated; self-starter
• Ability to manage multiple tasks and respond quickly to emergent problems

RESPONSIBILITES

• Consults with and advises Escrow Officers on transactions with how to address unusual circumstances, how to structure, what documents to use and what guidelines to follow.
• Stays up to date on new laws, current market trends, and current escrow issues in order to provide appropriate guidance and consultation to escrow officers. Keeps management informed by reviewing and analyzing reports; summarizing information; identifying trends.
• Uses information from communications with escrow staff to report back to advisory group what gaps need to be addressed through training or what guidelines need to be developed and communicated to escrow staff.
• Works with training staff to coordinate training.
• Audits training and makes recommendations for improvement.
• Audits escrow files as requested or manages and administers an escrow audit program for state(s).
• Works on special projects as requested such as responding to regulatory inquiries, gathering documentation in response to legal department requests, performing tasks required to close an office (trial balance clean-up) and reviewing and analyzing statistical reports from FAST and other systems.
• Acts as FACC SME/Liaison and reports changes in rates to FACC team, tests new rates, monitors requests for fixes.
• Acts as FACC Override Report administrator. Disseminates and reviews override reports to escrow admins.

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