Enterprise Customer Success Manager

Job Description

JOB DETAILS

REQUIREMENTS

• 4+ years of experience in Enterprise Customer Success, Customer Operations, or other customer-facing roles within a B2B SaaS, technology, or consulting environment
• Experience managing multiple customer workflows and maintaining outcome-driven, high-value customer partnerships
• Experience working with large data sets to extract insights, drive decisions, and report on performance
• Familiarity with CPG, grocery retail, wholesale/distribution, or supply chain operations (manufacturing, logistics, or technology) preferred
• Experience in startup or scale-up SaaS environments preferred
• Exposure to enterprise software, analytics, or business intelligence solutions preferred

RESPONSIBILITIES

• Own operational execution and program success for a portfolio of 10–20 customers, serving as the primary post-sale point of contact
• Drive platform adoption, transaction liquidity, and achievement of customer KPIs to deliver measurable ROI
• Translate customer goals into scalable operational workflows within the Spoiler Alert platform often collaborating on change-management planning
• Lead customer onboardings in collaboration with our onboarding and support teams, including training and post go-live hypercare support with the goal of maximized platform adoption and self-sufficiency
• Proactively set and monitor key performance metrics and collaborate with our data team on novel analyses to identify risks and growth opportunities
• Assess customer health in partnership with the Account Manager and develop operational account strategy plans focused on program value delivery, product adoption, risk mitigation, and key stakeholder engagement
• Act as the voice of the customer internally, collaborating closely with teams to provide key insights, flag product enhancement opportunities, and represent customer interest
• Contribute to team scalability through documentation, playbooks, and process optimization

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn