Enterprise Account Management – Freight Forwarding SaaS

Job Description

REQUIREMENTS

• 8–15 years of experience in:
  • Enterprise SaaS Products
  • Enterprise Account Management
  • Freight Forwarding / Logistics Domain
  • Customer Relationship & Revenue Management
• Strong expertise in:
  • Ocean & Air Freight Operations
  • Customs / CHA Processes
  • Transportation & Warehousing
  • Shipment Lifecycle, Documentation & Billing
• Proven experience handling large enterprise customers across India and Middle East markets.
• Strong track record in:
  • Customer acquisition
  • Account growth & retention
  • Revenue ownership
  • Strategic relationship management
• Excellent communication, presentation, negotiation, and stakeholder management skills.

Preferred

• Bachelor’s degree in business, Logistics, Supply Chain, or related field.
• Experience working with Freight Forwarding ERP / SaaS platforms.
• Exposure to digital transformation projects within logistics and supply chain organizations. ‍

RESPONSIBILITIES

Enterprise & Business Development

• Identify, engage, and acquire enterprise customers in Freight Forwarding, Logistics, CHA, NVOCC, and Supply Chain sectors.
• Drive consultative customer engagements by understanding business processes and recommending the most suitable SaaS solutions.
• Conduct product presentations, solution discussions, commercial negotiations, and contract closures.
• Build and manage enterprise pipeline to achieve revenue and growth targets.
• Collaborate with implementation and product teams for smooth customer onboarding and transition.

‍

Enterprise Account Management

• Manage strategic enterprise accounts and build strong \relationships with CXOs, business heads, and operational stakeholders.
• Drive customer retention, renewals, and long-term account growth.
• Identify upsell and cross-sell opportunities across business units and regions.
• Conduct periodic business reviews and strategic account planning sessions.
• Act as trusted advisor and primary escalation point for key customers. ‍

Customer Success & StakeholderCoordination

• Ensure successful adoption and utilization of the SaaS platform.
• Coordinate with implementation, product, support, and leadership teams to address customer needs and escalations.
• Capture customer feedback and collaborate internally for continuous product and service improvement.
• Monitor customer health, engagement, and satisfaction metrics. ‍

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