EAP Counsellor

Job Description

REQUIREMENTS

Must hold a Master’s degree in clinical psychology or related field.

Fluent in Arabic and English.

Experience in solution focused counselling.

Excellent IT and administration skills.

Experience of working within a service centre environment would be advantageous.

Experience working for an organisation with listening/counselling/support services would also be an advantage.

At least 1-year post-Master’s counseling experience.

RESPONSIBILITIES

Provide single session telephonic and video counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.

Assess clients thoroughly to ensure appropriateness for short-term counselling.

Assess and manage high risk calls and working closely with individuals at risk.

Appropriately refer clients to external resources or within WPO as part of our holistic approach.

Maintain clear clinical and task-oriented documentation in case management system.

Deliver comprehensive administrative support, acting as a key point of contact to assist clients and providers with service-related enquiries and issue resolution.

Any additional tasks pertinent to the position, as deemed appropriate by management

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