EAP Counsellor

Job Description

REQUIREMENTS

• Must hold a Master’s degree in clinical psychology or related field.
• Fluent in Arabic and English.
• Experience in solution focused counselling.
• Excellent IT and administration skills.
• Experience of working within a service centre environment would be advantageous.
• Experience working for an organisation with listening/counselling/support services would also be an advantage.
• At least 1-year post-Master’s counseling experience.

RESPONSIBILITIES

• Provide single session telephonic and video counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
• Assess clients thoroughly to ensure appropriateness for short-term counselling.
• Assess and manage high risk calls and working closely with individuals at risk.
• Appropriately refer clients to external resources or within WPO as part of our holistic approach.
• Maintain clear clinical and task-oriented documentation in case management system.
• Deliver comprehensive administrative support, acting as a key point of contact to assist clients and providers with service-related enquiries and issue resolution.
• Any additional tasks pertinent to the position, as deemed appropriate by management

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