Document Processor

Job Description

REQUIREMENTS

• High school diploma or equivalent required; some college coursework preferred
• 1+ year of experience in a document gathering, records processing, or similar role preferred
• Comfort with high-volume phone work, this role requires approximately 100 inbound/outbound calls per day
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Proficiency with Google Workspace preferred
• Experience with a CRM or student information system is a plus
• Ability to manage multiple tasks, pivot between competing priorities, and stay organized across a large student population
• Bilingual – Spanish-English, preferred

RESPONSIBILITIES

• Conduct approximately 100 inbound and outbound calls per day to request, follow up on, and verify required enrollment documentation
• Collect, track, and process all required enrollment documents for prospective students applying to earn their high school diploma at one of our nationwide network of academies
• Conduct outreach to applicants via phone, email, and text to ensure timely document submission
• Coordinate with enrollment counselors, prospective students, and their guardians to obtain the required enrollment documents
• Maintain accurate and up-to-date records in internal CRM and student information systems
• Manage multiple student files and application pipelines simultaneously, proactively following up on missing or incomplete documentation
• Perform heavy database management, documentation updates, and records processing daily
• Conduct general data analysis to support application pipeline reporting and process tracking
• Ensure compliance with contact strategies, organizational policies, and applicable data privacy regulations
• Identify process improvement opportunities to streamline document collection and process workflows

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