Distributor Services Support Specialist

Job Description

REQUIREMENTS

• Strong customer service skills, including active listening and empathy
• Superior follow-up and cross-functional communication skills
• High attention to detail regarding order input and correspondence
• Ability to adapt and prioritize work in a fast-paced remote environment

RESPONSIBILITIES

• Handle approximately 80 inbound calls per day to provide customer support for the Mac Tool team
• Utilize internal systems such as AS400, Web, and Salesforce to process product orders and research account information
• Resolve customer complaints by listening empathetically and responding professionally
• Offer additional products to customers during phone interactions to support sales
• Interpret customer, product, and shipment information quickly and accurately
• Maintain high standards for call quality, written communication, and order accuracy

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn