Dispatcher

Job Description

JOB DETAILS

REQUIREMENTS

• Strong verbal and written communication skills
• Ability to remain calm, professional, and organized under pressure
• Reliable internet connection and quiet work environment
• Ability to multitask and make sound decisions independently
• Basic computer proficiency (dispatch software, text/email, mapping tools)

Preferred

• Prior dispatch, towing, roadside assistance, or emergency services experience
• Familiarity with geographic service areas and highways
• Experience working independently or remotely
• Customer service or call-center background

RESPONSIBILITIES

• Answer incoming after-hours calls promptly and professionally
• Calmly assist customers in stressful or emergency situations
• Obtain accurate information including location, vehicle details, service needs, and safety concerns
• Determine service priority and appropriate response
• Dispatch technicians according to established procedures and rotation policies
• Communicate call details clearly and accurately to technicians via phone, text, or dispatch software
• Monitor job status and follow up as needed
• Escalate major incidents, heavy-duty recoveries, or law-enforcement calls per protocol
• Create and update call records in dispatch or management software
• Send confirmation messages to technicians and customers as required
• Ensure call notes are complete, accurate, and professional
• Flag any issues requiring next-day follow-up
• Represent the company professionally at all times
• Maintain confidentiality of customer, employee, and law-enforcement information
• Follow all company policies, safety procedures, and communication standards

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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