Dispatch Coordinator I

Job Description

REQUIREMENTS

• 2+ years of experience in dispatch, scheduling, customer service, or operations.
• Comfort managing multiple live conversations (text, chat, radio) simultaneously.
• Proficiency with scheduling or CRM software, or ability to learn quickly.
• Excellent organizational skills and ability to manage multiple moving parts in a fast-paced environment.
• Strong written communication and problem-solving abilities.
• Detail-oriented mindset with commitment to accuracy and follow-through.
• Experience in mobile healthcare, home health, or telehealth operations is a plus.

RESPONSIBILITIES

• Fill same-day and next-day schedule openings by managing waitlists and pull-forward opportunities to maximize utilization.
• Execute outbound member outreach to convert open capacity into completed appointments.
• Provide timely, professional support through member text and chat channels.
• Coordinate real-time responses to technician callouts and scheduling disruptions, minimizing appointment loss through effective rescheduling.
• Serve as the primary communication link with field technicians via two-way radio, resolving in-field issues such as delays, no-answer visits, and navigation needs.
• Partner with the Customer Success team to retain appointments and reduce avoidable cancellations.
• Maintain accurate, timely documentation of all member interactions, scheduling activity, and outcomes within the CRM.

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