Dispatch Assistant

Job Description

REQUIREMENTS

• High School Diploma or GED
• Strong Customer service and communication skills
• Excellent time management and organizational abilities
• Comfortable working in a fast‑paced, high‑volume environment
• Basic to intermediate computer and data entry skills
• Ability to manage multiple priorities with accuracy and consistency
• Authorized to work in the United States

Preferred

• Dispatch, scheduling, or call‑center experience
• Experience supporting multiple internal teams in an operations role
• Desire to grow into a Dispatcher or leadership position

RESPONSIBILITIES

• Serve as primary coverage for the Dispatch phone queue, accurately documenting all call outcomes in the service system
• Communicate professionally with Customers regarding schedule changes, reschedules, time‑frame updates, and late arrivals
• Support Customer Service, Dispatch, and field Technicians by answering dispatch‑related questions and facilitating cross‑department communication
• Maintain accurate and timely service statuses, including daily follow‑up on work orders in “Working to Schedule” and similar queues
• Proactively identify available work to help fill technician schedules and maximize daily productivity
• Support route readiness and help maintain overall schedule integrity

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