Discord Moderator

Job Description

JOB DETAILS

REQUIREMENTS

• Proven experience moderating Discord servers
• Hands-on experience setting up and managing Discord bots
• Strong understanding of Discord permissions, roles, and server architecture
• Ability to troubleshoot issues independently and efficiently
• Experience working with ticket systems inside Discord
• Customer service experience with a strong focus on professionalism and empathy
• Friendly, patient, and clear communication style

Preferred Qualifications

• Experience with custom bots or basic scripting (JavaScript, Python, or similar)
• Familiarity with APIs, webhooks, or third-party integrations
• Experience working with ambassador, creator, or brand-led communities
• Experience documenting SOPs or moderation guidelines

RESPONSIBILITIES

• Monitor Discord channels to enforce server rules and maintain a welcoming, positive environment
• Maintain a friendly, approachable demeanor when interacting in chats
• Actively engage with community members and Comfrt Ambassadors
• Answer questions, guide conversations, and de-escalate conflicts professionally
• Take action on spam, scams, harassment, or policy violations
• Work directly with Comfrt Ambassadors in Discord channels
• Manage, respond to, and resolve open tickets using Discord ticketing systems
• Escalate issues when necessary and ensure timely follow-ups
• Provide clear, helpful, and customer-focused responses
• Set up, configure, and manage Discord bots (moderation, ticketing, roles, logging, automation)
• Customize bot commands, permissions, and workflows
• Maintain and update bots as server needs evolve
• Troubleshoot bot failures, permission issues, and server configuration problems
• Resolve role hierarchy, channel access, and automation issues
• Respond quickly to technical issues to minimize downtime
• Help organize server structure, roles, and channels
• Recommend improvements to enhance moderation efficiency and user experience
• Assist with documentation for moderation workflows and bot configurations

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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