Disaster Recovery Documentation & Runbook Specialist

Job Description

REQUIREMENTS

• Demonstrable experience in developing and managing DR documentation frameworks, runbooks, and DRPs within complex enterprise environments.
• Strong understanding of DR and Business Continuity principles, including RTO/RPO, dependency mapping, failover/failback sequencing, and impact analysis.
• Experience working alongside technical teams (infrastructure, application, network) to translate technical designs and test outcomes into accurate, structured documentation.
• Proficiency with document management and version control tools and processes.
• Experience supporting DR tabletop exercises, DR tests, and live failover events in a documentation capacity.
• Strong organisational skills with the ability to manage multiple concurrent documentation streams across different technical domains.
• Excellent written communication skills, with the ability to produce documentation that is clear, concise, and suitable for both technical and non-technical audiences.
• Familiarity with audit and regulatory requirements for DR documentation and evidence retention.

Preferred

• Experience working within a Managed Services or Professional Services DR engagement.
• Exposure to DR automation platforms and familiarity with how automation workflows translate to runbook procedures.
• Knowledge of ITIL, ISO 22301, BCI Good Practice Guidelines, or equivalent business continuity and DR frameworks.
• Experience with Dell Technologies infrastructure environments is an advantage.
• Relevant certifications: BCI (CBCI/MBCI), DRII (CBCP), ITIL, or equivalent.

RESPONSIBILITIES

• Own the end-to-end DR documentation framework, including the definition and maintenance of standards, templates, and version control processes.
• Develop, maintain, and continuously update DRPs in alignment with automation workflow documentation, reflecting changes in applications, infrastructure, and network as they occur.
• Ensure that application and infrastructure dependency maps, startup/shutdown sequences, and impact analyses are accurately represented in DR runbooks and operational guides.
• Coordinate with the Technical Lead, Application SME, Infrastructure SME, Network SME, and Business Continuity stakeholders to capture design decisions, test results, lessons learned, and remediation actions as formal documentation updates.
• Support DR tests, exercises, and live events by preparing and distributing documentation packs, and capturing outcomes, deviations, and improvement actions in post-event documentation.
• Maintain traceability between automation workflow logic and corresponding runbook steps, ensuring alignment is preserved through every change cycle.
• Establish and enforce documentation governance processes, including review cycles, approval workflows, and change control integration for DR documentation.
• Work with the broader team to identify gaps between documented procedures and actual DR automation behaviour, and drive resolution through structured updates.
• Produce clear, audit-ready documentation that satisfies regulatory and compliance requirements for DR evidence and operational records.

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