Director of Account Management

Job Description

REQUIREMENTS

• 10+ years of experience in account management, client services, or project management
• Deep industry knowledge of GDS, TMC, NDC, and travel suppliers (Airlines/Hotels/Ground transportation)
• Proven management experience leading account management or sales teams
• Strong command of project management methodologies (Agile, Waterfall, hybrid)
• Master’s degree
• Proficiency with MS Office, Confluence, and Jira
• Exceptional communication and C-suite relationship-building skills

RESPONSIBILITIES

• Mentor and develop a team of Account Managers and Implementation Managers
• Directly manage our client’s top and most strategic seller accounts as a senior point of contact
• Build and maintain multi-level relationships with key stakeholders and executive sponsors
• Identify and drive expansion opportunities and lead strategic business reviews (QBR)
• Align internal cross-functional teams (product, engineering, support, operations) around customer priorities
• Own the invoicing process and report on the financial performance of existing customers
• Define and improve our client’s account management framework, tools, and methodologies

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