Director – Homeless Shelter Operations

Job Description

REQUIREMENTS

• Bachelor’s degree in Public Administration, Social Services, Business, or related field required (Master’s preferred)
• 5+ years of progressively responsible leadership experience in program or operations management
• Experience managing complex, multi-layered programs and teams
• Experience working with government entities and community-based organizations
• Strong supervisory and effective leadership skills, including proven success in team development.
• Ability to operate at both strategic and operational levels.
• Excellent attention to detail, analytical, problem-solving and decision-making skills.
• Strong financial and budget management skills.
• Experience with policy development and regulatory compliance.
• Excellent communication, relationship-building, and negotiation skills.
• Experience and commitment to working with underserved, multiethnic, multicultural, low-income populations.
• Proven ability to follow-up and meet deadlines.
• Ability to multi-task, prioritize, and delegate to balance the many responsibilities, and address the various issues, that a leader faces in a fast-paced, shelter environment.
• Excellent initiative, flexibility, and stress-management in handling the demands of leadership.
• Ability to be on-call and respond to emergencies.

RESPONSIBILITIES

• Provide overall leadership and direction for Gateway West operations
• Develop and implement program strategies aligned with organizational goals
• Translate high-level objectives into actionable operational plans
• Build a culture of accountability, performance, and continuous improvement
• Oversee daily program operations to ensure efficiency, safety, and service quality
• Develop, implement, and maintain policies and procedures to ensure seamless operations
• Monitor program performance metrics and implement improvements as needed
• Ensure compliance with all local, state, federal, and contractual requirements
• Supervise and support Program Manager(s) and Supervisors to ensure effective team performance
• Establish clear expectations, performance standards, and accountability systems
• Provide coaching, mentorship, and professional development opportunities
• Address performance issues proactively and effectively
• Ensure appropriate staffing structure, coverage, and succession planning
• Build and refine operational systems, workflows, and processes
• Identify gaps and implement scalable solutions
• Ensure documentation, reporting, and data systems are accurate and effective
• Serve as primary liaison with the City of Albuquerque and key stakeholders
• Develop and maintain strong relationships with community partners and subcontractors
• Represent Gateway West in public forums, meetings, and collaborative initiatives
• Identify and bring in additional resources to support program growth and sustainability
• Develop and manage program budgets in collaboration with finance
• Monitor expenditures and ensure fiscal responsibility
• Identify and pursue funding opportunities, including grants and partnerships
• Support diversification of funding streams
• Ensure a safe environment for staff, clients, and community members
• Oversee incident response, crisis management, and emergency protocols
• Ensure compliance with safety standards and regulatory requirements
• Manage relationships with subcontractors and service providers
• Ensure contract compliance, performance, and accountability
• Monitor deliverables and outcomes
• Participate in on-call rotation with Program Manager, providing high-level decision-making, escalation management, and coordination
• Provide leadership during critical incidents and after-hours situations
• Other duties as assigned to meet shelter, departmental and organizational needs

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn