Digital Banking Disputes Specialist

Specialist

Remote

July 16, 2026

Application ends: October 14, 2026

Job Description

REQUIREMENTS

Bachelor’s degree in business, criminal Justice, or a related field, or an equivalent combination of education, training, or experience
You have at least 5 years of experience in digital financial services or banking supporting fraud prevention, disputes management, crypto, investigations, and/or risk identification.
Certifications in fraud, risk, crypto, compliance, or disputes management, or a desire to achieve one, are a plus (CFE, CAMS, CFCS, CCRS, CTCE, CRCM).
You possess strong analytical skills to detect and identify weaknesses in the bank’s systems, as well as identify the root cause of the weakness.
You must be comfortable with analyzing and synthesizing large data sets and have the ability to work independently and make complex investigative decisions.
Good verbal, written, and interpersonal skills. Strong teamwork, organization, and problem-resolution skills. 
You are goal oriented with a strong focus on completing tasks and producing high-quality results within a fast-paced environment.
Enjoy new challenges in a rapidly growing, changing environment.

RESPONSIBILITIES

Accurately document all actions, investigations, dispute determinations, and case outcomes 
Report risk information and findings to the immediate supervisor in a timely manner 
Resolve issues by creating and following documented processes and pre-defined standard operating procedures 
Ability to accept other duties and drive various fraud, risk, and disputes projects as assigned 
Receive, review, document, and process customer disputes involving debit card transactions, ACH activity, online banking, mobile banking, bill payment, external transfers, P2P payments, digital payments, and other electronic funds transfer activity. 
Review dispute submissions for completeness, accuracy, required information, transaction details, supporting documentation, and potential fraud indicators. 
Monitor Regulation E and internal dispute timelines to support timely investigation, provisional credit review, customer notification, final resolution, account correction, and required documentation. 
Prepare or assist with customer communications related to dispute intake, claim status, requests for additional information, provisional credit, final claim determinations, claim denials, reversals, and other dispute-related matters. 
Assist with debit card dispute and chargeback activity, including processor submissions, merchant responses, representments, provisional credit tracking, final credit decisions, and other card dispute processing tasks. 
Assist with ACH-related disputes, unauthorized ACH claims, ACH returns, Death Notification Entries, reclamations, and other automated payment matters as assigned. 
Partner with Deposit Operations, Client Support, Compliance, Legal, Information Security, Technology, Enterprise Risk, and other internal teams to support timely and accurate dispute handling and customer claim resolution. 
Support daily operational functions, reconcilements, exception reports, tracking logs, dispute reports, loss tracking, operational metrics, and other controls related to debit cards, digital banking, ACH, and dispute activity. 
Differentiate between Regulation E-covered consumer claims, non-Reg E disputes, business account matters, merchant disputes, service issues, and other claim types for appropriate routing and handling under Bank procedures. 
Assist with procedure updates, department reporting, audit support, compliance requests, examination support, process improvements, and other dispute-related projects assigned. 
Respond to customer service inquiries related to digital banking disputes, debit card claims, ACH disputes, fraud-related claims, and electronic banking activity by identifying the issue and coordinating appropriate resolution.