CX/UX Technical Performance Analyst

Job Description

REQUIREMENTS

• Bachelor’s degree in Information Technology, user research and experience or a related field.
• Experience in Customer Experience (CX), UX, Digital Analytics, or Digital Product Improvement.
• Strong understanding of user experience principles, Human-Centered Design, and User-Centered Design methodologies.
• Experience in user journey mapping, information architecture, and interaction flow analysis.
• Knowledge of usability evaluation techniques and UX research methodologies.
• Understanding of user behavior analysis, digital performance measurement, and KPI reporting.
• Experience with A/B testing and experiment analysis.
• Knowledge of accessibility standards (WCAG) and digital service guidelines.
• Ability to translate analytics and findings into actionable recommendations.

Minimum Experience:

• 3+ years of experience in Customer Experience (CX), User Experience (UX), or Digital Experience roles.
• Hands-on experience in UX research, usability evaluation, or digital service improvement. 
• Strong analytical, problem-solving, communication, and presentation skills.
• Familiarity with AI-powered tools for user journey analysis, reporting, and productivity.

RESPONSIBILITIES

• Analyze website and application performance metrics (e.g., load times, error rates, API response times) to identify bottlenecks impacting user experience.
• Collaborate with engineering and product teams to translate performance data into actionable insights and recommend technical optimizations.
• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs) related to CX/UX technical performance.
• Conduct A/B testing and analyze results to validate the impact of performance improvements on user behavior and conversion rates.

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