Customer Support Specialist

Job Description

REQUIREMENTS

• Bachelor’s degree recommended.
• Proficient in MS Office and related products.
• Must be technically savvy with an ability to easily learn new software.
• eChart or Practice Management experience preferred.
• Healthcare or clinical experience preferred.
• Exceptional communication skills for both internal and external communication.
• Able to manage many ongoing activities and tasks in a fast-paced environment.
• Remote work experience a plus.

RESPONSIBILITIES

• Answer incoming customer inquiries, effectively applying problem solving techniques, educating clients and following issues through to their successful resolution
• Provide consistent, timely, professional and high-quality client support, every day, all the time, no matter what
• Establish procedures to ensure client satisfaction and quality service delivery
• Communicate and collaborate across teams and departments to help solve issues
• Replicate and document issues for further escalation
• Participate in quality assurance and application testing of software as required

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