Customer Support Specialist

Job Description

REQUIREMENTS

• Strong communication skills
• Reliable and detail-oriented
• Comfortable handling repetitive interactions
• Bonus: basic technical understanding or willingness to learn

RESPONSIBILITIES

• Answer inbound customer inquiries (calls, messages, emails)
• Conduct outbound calls for follow-ups or issue resolution
• Handle basic troubleshooting guidance
• Route complex technical issues to repair / FAE teams
• Assist in spare parts coordination and simple logistics communication
• Support pre-sales outreach (e.g. initial dealer contact or lead qualification)
• Act as communication bridge between customer, sales, and repair teams

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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