Customer Support Representative

Job Description

REQUIREMENTS

• Previous customer service experience (call center, retail, food service, etc.).
• Availability for any shift across call center hours: M-Th 7am-7pm PT, F 7am-5pm PT, Sat 9am-1pm PT.
• High school education or equivalent required.
• Strong typing and computer skills.
• Eager and positive attitude. Thrives in a dynamic and flexible environment.
• Graceful under pressure.

RESPONSIBILITIES

• Review the customer’s assignment and effectively schedule an appointment with the designated collision repair facility.
• Answer inbound calls and assist or provide additional assistance accordingly.
• Provide information on what to expect during the repair experience.
• Follow company guidelines and insurance carrier requirements.
• Provide superior customer service via phones and emails.
• Use effective questioning and listening skills.
• Maintain a professional attitude when handling calls.
• Document conversations accurately; strong typing and computer skills required.
• Follow operating procedures and adapt quickly to new processes.
• Participate in educational opportunities to grow product and service knowledge.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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