Customer Support Assistant

Job Description

REQUIREMENTS

• High school diploma or equivalent; Associate’s or Bachelor’s degree in a related field is a plus.
• Proven experience in a customer-facing role, preferably within the [Specify Industry, e.g., SaaS, E-commerce, Tech] sector.
• Minimum of 1-2 years of dedicated experience in customer support or a similar client-interactive position.
• Proficiency in using CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.

RESPONSIBILITES

• Serve as the primary point of contact, expertly resolving customer inquiries via phone, email, and chat with speed and accuracy.
• Troubleshoot and diagnose technical issues, guiding customers through step-by-step solutions to ensure seamless product usage.
• Process customer orders, returns, and exchanges efficiently, meticulously maintaining accurate records.
• Educate customers on product features and benefits, proactively identifying opportunities for upselling and cross-selling.

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