Customer Success Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• Are comfortable on the phone
• Don’t avoid follow-ups
• Like structure and checklists
• Can communicate clearly and professionally
• Are calm when people are frustrated or overwhelmed
• Can manage your own time in a remote role
• Enjoy helping others succeed behind the scenes

RESPONSIBILITIES

• Onboarding new clients into the Painter Growth eco system & helping navigate coach assignments.
• Checking in with clients who need support or are disengaging.
• Making outbound calls (including past clients) to re-start conversations
• Booking free strategy calls for our coaches
• Keeping notes, trackers, and follow-ups clean and up to date ( mostly of Google sheets )
• Making sure coaches have the information they need
• Summarizing feedback, reasons for clients leaving and resource requests.
• Coach enablement by assisting coaches with various appointment setting and Check in call functions

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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