Customer Success Specialist

Job Description

REQUIREMENTS

• Customer-success or customer-support experience, preferably in fintech.
• Strong communication and problem-solving skills.
• Ability to manage multiple customer relationships effectively.
• Experience with payment or financial products is advantageous.

RESPONSIBILITES

• Support customer onboarding and ongoing account management.
• Resolve customer questions and coordinate issue resolution.
• Monitor customer experience and identify improvement opportunities.
• Collaborate with product, operations and commercial teams.

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