Customer Success Specialist

Job Description

REQUIREMENTS

• 3+ years of direct experience in veterinary operations
• Direct experience with DEA controlled substance management
• Effective written and verbal communication skills
• Proven ability to be professional during all internal and customer interactions
• Thrives in remote work environment with strong initiative and accountability
• Proficiency with practice management software and other integrations (e.g., Covetrus Connect, AllyDVM, PetDesk, VitusVet, VetConnect Plus)
• Proficiency with task management tools (e.g., Asana, Google Workspace, or similar)
• Proficiency with virtual meeting platforms (e.g., Google Meet, Microsoft Teams, or similar)

Preferred

• Customer success experience related to SaaS or hardware in healthcare
• Exposure to startup or high-growth company dynamics
• Veterinary credentials (CVT, LVT, RVT, or CVPM)

RESPONSIBILITIES

• Lead high-impact virtual onboarding and training sessions that drive confident customer adoption of solutions in operational workflows
• Serve as a trusted partner through professional and effective communication across various channels (e.g., calls, meetings, written correspondence, etc.)
• Manage multiple customer engagements with exceptional organization, time management, and attention to detail
• Develop and maintain high-quality documentation including onboarding materials, training guides, and additional internal and external resources
• Demonstrate strong ownership by proactively triaging issues, prioritizing scope, and escalating outstanding risks to protect customer outcomes

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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