Customer Success Representative
Job Description
REQUIREMENTS
- Bachelor’s degree or other 4-year degree
- Must be proficient in Google Suite Applications
- Strong computer and math skills – must be good with numbers!
- 2-3 years customer service experience (hospitality and other in-person customer service counts)
- Remote position, considering candidates from CA, HI, OR, NJ, NY and PA (Anywhere between PST and EST, preference for EST)
- Proficiency in a second language is a plus!
- Experience working with remote/virtual teams is a plus!
- Experience or education in basic accounting principles or similar is a plus!
- An interest in the ocean, robotics, and/or technology is a plus!
RESPONSIBILITES
- Provide fast, reliable and high-quality customer service to the customers
- Enter orders via email (and sometimes phone), follow up with adjustments, cancellations, and returns, issue credit notes and invoices
- Coordinate with shipping partners to proactively resolve delivery, customs, and return issues.
- Monitoring customer accounts (credit limits, payment terms, overdues, etc.)
- Work closely with the accounting team for accounting follow up (unpaid invoices, reimbursements)
- Proactively troubleshooting issues with little to no guidance
- Contribute to special projects and continuous improvements that help Blue Robotics better serve our customers.
- Become a trusted product expert by continuously learning about Blue Robotics products and applications
- Share customer feedback and recurring trends with teams across the company to help improve products and the customer experience
- Help improve internal documentation and processes to make Customer Success more effective
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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