Customer Success Manager

Job Description

REQUIREMENTS

• Minimum 2 years of Customer Success experience
• Excellent writing and communication skills
• Experienced presenter with dynamic presentation skills
• Minimum 2 years of experience using a CRM, preferred
• Proficient with office applications such as Google Apps, Zoom, and Microsoft Office
• Experience in teaching, counseling, education management in K-12 education, or workforce development
• Overall knowledge in STEM, computer science education, or workforce development, preferred
• Applicable college or post-secondary credential or teaching certificate

RESPONSIBILITIES

• Provide customer service to end users of the platforms
• Respond to customer emails, phone calls, and other communications from end users
• Attend and present at National and State conferences
• Increase growth in product usage across the assigned state(s)
• Build and maintain relationships with end users
• Schedule and deliver professional development sessions with end users and prospective clients
• Document and maintain records of activities and communications with end users
• Build and execute strategic plans to enhance and maintain efforts on a statewide basis
• Build partnerships with related organizations such as ACTE, NSTA, and other STEM/Workforce Development organizations
• Assist in preparing semi-annual progress reports to major customers

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