Customer Success & Implementation Specialist

Job Description

REQUIREMENTS

• 1+ years of experience in Customer Success, Technical Support, or Client Management.
• Tech-savvy with comfortable proficiency in modern web tools and Google Workspace.
• Strong written and verbal communication skills with a knack for translating technical steps into clear instructions.
• Exceptional organizational and time-management skills.
• Preferred (Nice to Have):
• Passion for or experience in sports management, coaching, or athletic administration.
• Experience using AI
• Background in web content management (no coding required).
• Prior experience working in a fully remote environment.

RESPONSIBILITES

• Client Onboarding & Implementation:
• Guide new clients through the onboarding lifecycle from contract signing to “go-live.”
• Set up and format client websites, web content, and registration portals.
• Train client administrators on how to effectively use the Oasys Sports platform.
• Support & Account Maintenance:
• Act as the primary point of contact for day-to-day client technical inquiries.
• Monitor support tickets to ensure fast, helpful resolutions.
• Perform routine audits of client sites and registration setups to optimize performance.
• Account Growth & Retention:
• Build strong relationships with key stakeholders to drive software adoption.
• Identify opportunities to introduce additional Oasys Sports features, products, or services.
• Collect client feedback to share with product and development teams for continuous software improvement.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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