Customer Success Director
Job Description
REQUIREMENTS
- Significant experience in Customer Success, Account Management, or Strategic Accounts leadership
- Proven track record of owning and improving revenue, retention and/or account expansion
- Experience managing high-value or enterprise customers and senior decision-makers
- Demonstrated people leadership experience with coaching high-performing teams
- Commercially minded and analytical approach to customer management
- Exceptional communication, negotiation and stakeholder-management skills
- Experience using CRM or Customer Success platforms
- Interest in AI, automation and technology-enabled Customer Success
RESPONSIBILITES
- Own customer revenue, retention and expansion across a portfolio of strategic accounts
- Identify commercial opportunities, customer risks and potential churn signals early
- Build trusted relationships with senior and executive stakeholders
- Lead strategic account planning, QBRs, commercial conversations and major customer escalations
- Lead, coach and develop the Customer Success team
- Partner with Business Development, Product, Data, Operations and AI/Automation teams
- Build scalable Customer Success processes across onboarding, account health, reporting, lifecycle management and churn prevention
- Use CRM systems, data and AI to improve visibility and automate repetitive work
- Champion the voice of the customer internally to shape product and operational priorities
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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