Customer Success and Content Creator

Job Description

REQUIREMENTS

• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro, After Effects, etc.) required.
• Proven experience managing social media accounts for brands or clients.
• Strong graphic design skills.
• Video editing experience required. Candidates should be comfortable working in Adobe Premiere and understand the fundamentals of video editing.
• Experience with email marketing platforms, newsletter deployment, and basic HTML editing.
• Excellent written and verbal communication skills with strong attention to detail.
• Strong organizational and project management skills with the ability to manage multiple clients and deadlines.
• Ability to analyze performance metrics and translate data into actionable recommendations.
• Knowledge of current trends, tools, and best practices across major social media platforms.

RESPONSIBILITIES

• Partner with assigned clients to understand their goals, brand voice, target audience, and marketing objectives.
• Develop and implement social media strategies, content calendars, and post schedules for multiple client accounts.
• Create engaging content for LinkedIn, Instagram, Facebook, X, TikTok, YouTube, and emerging platforms.
• Design graphics, advertisements, email campaigns, and other marketing materials for clients and our client’s initiatives.
• Edit and produce video content including interviews, reels, event highlights, and social media assets.
• Promote our client’s events including MUFES and How to Spec Live through social media, email campaigns, advertising, and related marketing efforts.
• Coordinate, build, deploy, and troubleshoot e-newsletters and dedicated email campaigns within our client’s CRM platform.
• Manage audience segmentation, list management, targeting, and email marketing best practices.
• Monitor social media performance and compile monthly KPI reports with recommendations for optimization.
• Stay current on social media trends, platform updates, and digital marketing best practices.
• Work closely with the sales team on client proposals, new business opportunities, and marketing initiatives.
• Participate in client meetings, strategy discussions, and business development efforts as needed.
• Serve as a digital marketing resource for our client’s editors, contributors, and sales team.

Are you interested in this position?

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