Customer Service Team Lead

Job Description

REQUIREMENTS

• Bachelor’s degree required, with preference for Business Administration

• 2 – 3 years supervisory experience in customer service

• Experience using computer management systems (ERP/IFS or similar) is preferred

• Strong English communication skills, both written and spoken

• Proficiency in MS Office with advanced Excel skills.

• Having a good understanding of GCC market regulations and trade practices is an advantage

RESPONSIBILTIES

• Lead team development by guiding members and ensuring they stay skilled, engaged, and ready for our client’s current and future needs.

• Supervise customer service operations by providing expertise, support, and direction to achieve departmental goals.

• Manage end-to-end order operations, including processing, invoicing, and coordination with sales and internal teams.

• Monitor delivery performance by tracking open orders and aligning with production and distribution to secure product availability.

• Analyse and report key data to provide accurate delivery timelines to Sales, and other stakeholders.

• Optimize team workload by assigning tasks, resolving customer critical issues, ensuring system accuracy, and driving continuous improvement.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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