Customer Service Representative, Member Care

Job Description

REQUIREMENTS

• High school diploma or equivalent (Bachelor’s degree preferred)
• Adaptable and resilient in a fast-moving startup environment
• Strong written and spoken communication skills
• Detail-oriented problem solver
• Bilingual in English and Spanish (preferred)
• Experience in healthcare or insurance (preferred)
• Availability for specific EST shifts (Mon-Fri 8am-12pm or weekend blocks)

RESPONSIBILITIES

• Handle inbound calls and chat boxes from members regarding products and services
• Provide excellent customer service in a timely and positive manner
• Build rapport and maintain positive relationships with existing members
• Handle issues and complaints where appropriate
• Maintain policies and standard operating procedures

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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