Customer Care Executive

Job Description

REQUIREMENTS

• 1–2 years of customer care or contact center experience, preferably within banking or financial services
• Excellent interpersonal, facilitation, and presentation skills
• Ability to maintain organized tracking systems for client interactions
• Effective in setting priorities and managing multiple client accounts
• Proactive problem-solving and conflict resolution skills
• Understanding of customer care processes and complaint handling

RESPONSIBILITES

• Ensure SLA compliance across all customer touchpoints (calls, email, complaints)
• Manage and resolve customer complaints within defined timelines
• Improve customer satisfaction and overall experience
• Drive first contact resolution and reduce repeat contacts
• Maintain quality standards in all customer interactions
• Monitor and enhance team productivity and operational efficiency
• Ensure accuracy and completeness of CRM / case data 8. Ensure compliance with SOPs, policies, and regulatory requirements

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers