Customer Service Representative-Clinical

Job Description

REQUIREMENTS

• High School Diploma or GED certificate required.
• 1 year experience performing customer service duties; inbound call center experience preferred.
• Basic computer skills.
• Strong verbal communication skills.
• Ability to utilize and maneuver in multiple systems during a single interaction.

RESPONSIBILITIES

• Receives and responds to incoming telephone calls.
  • Answer incoming calls/chats and outgoing calls in a professional, accurate, timely and courteous manner.
  • Communicates professionally at all times.
  • Ascertain the nature of the call and record information in the ASH proprietary systems.
  • Look up caller information using proprietary ASH systems and provide information to the caller.
  • Forward logs requiring further research to the appropriate department.
  • Utilize appropriate resources, including those online; to provide timely responses.
  • Manage time to ensure calls are answered within required timeframes and appropriate follow up is done in a timely
    manner.
  • Meet or exceed minimum key job accountabilities established for the Customer Service Representative position.
  • Maintains safe, secure, and healthy work environment by following all legal and compliance requirements.
  • Complete all ASH and CSS trainings timely.
• Attends weekly staff and other meetings to discuss issues and foster teamwork among department personnel.
  • Responds to requests for internal and external customers and/or clients, as required.
• Performs other duties as assigned.
• Complies with all policies and standards.

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