Customer Service Representative – Behavioral Health

Job Description

REQUIREMENTS

• 1+ year of experience in a call center environment.
• Previous experience using Microsoft Office products, specifically Excel, Outlook, and Word.
• High school diploma or GED.
  

Preferred

• Previous behavioral health, medical, or insurance experience.
• Previous experience working from home in a remote role.
• Strong empathy and communication skills, both written and verbal.
• Attention to detail.
• Strong organization and time management skills.
• Ability to operate independently, as well as within a collaborative, team-oriented environment.

RESPONSIBILITIES

• Create an emotional connection with our members by understanding and engaging the member to the fullest, in order to champion for our members’ best health.
• Take accountability to fully understand the member’s needs by building a trusting and caring relationship with the member.
• Anticipate customer needs.
• Perform review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.
• Perform financial data maintenance as necessary.
• Explain member’s rights and responsibilities in accordance with contract.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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